Refund And Exchange Policy

Tara Sartoria – Return & Exchange Policy

At Tara Sartoria, each piece is carefully handcrafted from the finest silk in the tradition of timeless luxury. We want you to feel absolutely wonderful in what you wear. If something isn’t quite right, we’re here to help you find the perfect fit.

Exchanges – Our Preferred Option

We’d love for you to find a piece that’s just right for you. If the size or color isn’t perfect, we are happy to offer free exchanges for orders within the U.S. 

  • We’ll email you a prepaid exchange shipping label so you can send the item back at no cost. Kindly note that the item must be in original condition—unworn, unwashed, with tags attached, and free from scents, stains, or damage.

  • Once we receive your original item, we’ll ship the replacement to you free of charge.

  • Final sale, custom, or made-to-order items are not eligible for return or exchange.

Exchanges are a wonderful way to reduce waste and ensure you end up with something you truly love.

Returns

If you prefer a return, we accept eligible items within 30 days of delivery for a refund or store credit.

Return conditions:

  • Items must be in original condition—unworn, unwashed, with tags attached, and free from scents, stains, or damage.

  • Final sale, custom, or made-to-order items are not eligible for return or exchange.

We offer free returns with no restocking fee, but as a small business, we kindly ask that you cover the return shipping cost, unless the item is defective or was sent in error.

If your original order included free shipping, your refund will reflect the item cost minus the original shipping expense, unless the return is due to a defect.

Free Gifts & Promotions

If your order included a free gift and the return reduces your order below the qualifying threshold, we kindly ask that you return the gift.
If you choose to keep it, its retail value will be deducted from your refund.

♻️ Sustainability Note

Every return has an environmental impact. If you’re unsure about sizing, color, or fit, we warmly invite you to contact us before placing your order—we’re always happy to help you choose the perfect piece.

🕊️ We’re Here for You

We respond to all return and exchange inquiries within 1 business day.
Email us anytime at tara@tarasartoria.com—we love helping you make confident, mindful choices.